WireVault Privacy & Cookie Policy

Who we are and how to contact us

Up2Charge is responsible for WireVault. If you have any questions, please email [email protected] or write to Up2Charge Privacy, 14 Innovation Way, Dublin, D02 XY11, Ireland.

Data we process in WireVault

When you access WireVault we process:

• Site information such as addresses and technical equipment details.
• Session identifiers required to authenticate administrators and customers after a valid PIN.
• Support messages or feedback that you send to us.

We collect this information to deliver the service, maintain security, and comply with electrical documentation obligations.

Cookie usage

WireVault uses cookies to operate the service:

• Essential cookies keep admin and customer sessions active while you navigate between pages.
• Analytics cookies help us understand which features are used most so we can improve stability. These are optional and only set if you choose “Accept all cookies”.

You can change your preference at any time via the “Cookie settings” link in the site footer.

Legal basis

We process personal data when it is necessary for our legitimate interests in delivering electrical compliance services, to fulfil contracts with our clients, or when you have provided consent for optional cookies.

Your rights

You have rights under data protection laws, including the right to access, rectify, erase, restrict, or object to the processing of your data. You can also request data portability and withdraw consent for analytics cookies at any time. Contact [email protected] to make a request.

Data retention

We keep session data for as long as your account or access session is active. Administrative records are retained in line with our contractual obligations and regulatory requirements.

Updates

We may update this policy from time to time. We will publish any changes here and update the revision date. The latest update was on 2025.